What is better ProProfs Knowledge Base or Remedy Knowledge Management? We are here to simplify the cumbersome process of contrasting Knowledge Management Software products for you. For example, on this page you can examine the overall performance of ProProfs Knowledge Base (8.5) and contrast it with the overall performance of Remedy Knowledge Management (9.7). It's also possible to match their overall user satisfaction rating: ProProfs Knowledge Base (100%) vs. Remedy Knowledge Management (67%).
Likewise, you can read their features thoroughly to check which product can better address your company’s requirements. Generally, any B2B software should allow you to quickly see the big picture, all the while allowing you easy access to the details.
We did our best to review all popular Customer Support Software products available on the market, but among them these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.
Business
Unlimited Authors, Sites & Users
Integrations
Single Sign-On
Email and Phone Support
20 Pages – Free
40 Pages – $9/month (monthly) or $18/month (annually)
100 Pages – $40/month (monthly) or $36/month (annually)
200 Pages – $80/month (monthly) or $73/month (annually)
500 Pages – $150/month (monthly) or $137/month (annually)
1,000 Pages – $300/month (monthly) or $274/month (annually)
2,000 Pages – $500/month (monthly) or $458/month (annually)
5,000 Pages – $700/month (monthly) or $641/month (annually)
10,000 Pages – $1,000/month (monthly) or $916/month (annually)
Enterprise
All Business Plan Features
White Label
Merge Tags
Workflow Approvals
Tooltips, Lightboxes & Pop-ups
Enterprise Security
Vault
Premium Support
20 Pages – $10/month (monthly) or $9/month (annually)
40 Pages – $20/month (monthly) or $18/month (annually)
100 Pages – $50/month (monthly) or $45/month (annually)
200 Pages – $100/month (monthly) or $91/month (annually)
500 Pages – $170/month (monthly) or $155/month (annually)
1,000 Pages – $350/month (monthly) or $320/month (annually)
2,000 Pages – $600/month (monthly) or $549/month (annually)
5,000 Pages – $900/month (monthly) or $824/month (annually)
10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)
ProProfs Knowledge Base supports integration with the following business systems and applications:
Zendesk
Desk.com
Freshdesk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark
SnapEngage
Wufoo
Tidio Chat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco, Harvard University, Yale University
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution that helps you manage and distribute employee and company knowledge. Designed to help HR professionals and managers, it allows you to build up a collective organization-wide knowledge base. The system is compatible with different file types and devices.
Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.
When you pick a service that you are sure will be an actual asset for your business you shouldn’t only limit yourself to what reviewers have to say about it. Quite frequently individual experience with the app will vary, depending on your own goals and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for every app to give you an immediate overview of how real users of ProProfs Knowledge Base and Remedy Knowledge Management rate their contact with the service. Our algorithm is built around advanced analysis of product mentions on other websites, social networks and blogs, so you are going to obtain a complete and reliable picture of what other people think about every solution. In this case ProProfs Knowledge Base got a total satisfaction rating at 100% while for Remedy Knowledge Management 67% of people claim they had a positive experience with it.
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