What is better ProProfs Knowledge Base or Pipedrive? Buying the best Customer Support Software product is all about evaluating different solutions and determining the top program for your specific needs. Our unique algorythm provides you with a quick look at the general rating of ProProfs Knowledge Base and Pipedrive. For general quality and performance, ProProfs Knowledge Base scored 8.5, while Pipedrive scored 9.4. On the other hand, for user satisfaction, ProProfs Knowledge Base earned 100%, while Pipedrive earned 100%.
Below it's also possible to verify their features, terms, plans, etc. to find out which program will be more appropriate for your company. One key element to assess is if the software allows you to enable/disable restrictions on various types of users to limit the exposure of any critical corporate data.
People who are pressed for time or could use a Customer Support Software suggestion from our experts might want to investigate these top choices for this year: Freshdesk Omni, Freshdesk, Zendesk.
ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.
Business
Unlimited Authors, Sites & Users
Integrations
Single Sign-On
Email and Phone Support
20 Pages – Free
40 Pages – $9/month (monthly) or $18/month (annually)
100 Pages – $40/month (monthly) or $36/month (annually)
200 Pages – $80/month (monthly) or $73/month (annually)
500 Pages – $150/month (monthly) or $137/month (annually)
1,000 Pages – $300/month (monthly) or $274/month (annually)
2,000 Pages – $500/month (monthly) or $458/month (annually)
5,000 Pages – $700/month (monthly) or $641/month (annually)
10,000 Pages – $1,000/month (monthly) or $916/month (annually)
Enterprise
All Business Plan Features
White Label
Merge Tags
Workflow Approvals
Tooltips, Lightboxes & Pop-ups
Enterprise Security
Vault
Premium Support
20 Pages – $10/month (monthly) or $9/month (annually)
40 Pages – $20/month (monthly) or $18/month (annually)
100 Pages – $50/month (monthly) or $45/month (annually)
200 Pages – $100/month (monthly) or $91/month (annually)
500 Pages – $170/month (monthly) or $155/month (annually)
1,000 Pages – $350/month (monthly) or $320/month (annually)
2,000 Pages – $600/month (monthly) or $549/month (annually)
5,000 Pages – $900/month (monthly) or $824/month (annually)
10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)
ProProfs Knowledge Base supports integration with the following business systems and applications:
Zendesk
Desk.com
Freshdesk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark
SnapEngage
Wufoo
Tidio Chat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco, Harvard University, Yale University
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution that helps you manage and distribute employee and company knowledge. Designed to help HR professionals and managers, it allows you to build up a collective organization-wide knowledge base. The system is compatible with different file types and devices.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
You don’t want only a broad range of features and adjustable pricing packages from a credible Customer Support Software. Almost as important as main features is a quality customer support. You want to guarantee that in a situation where you have any questions about ProProfs Knowledge Base or Pipedrive, or you face some problems, or maybe you’ll need to ask for a specific update or functionality useful to your team you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are offered. It’s also a major asset if you can enjoy personal training or at the very least a knowledge base you can use.
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