What is better HelpCenter.io or Zoho Desk? It’s easy to our scoring system to provide you with a general idea which Knowledge Management Software product is more suitable for your business. For overall product quality, HelpCenter.io earned 8.0 points, while Zoho Desk received 9.0 points. Meanwhile, for user satisfaction, HelpCenter.io scored 96%, while Zoho Desk scored 100%.
Information regarding their functions, tools, supported platforms, customer support, etc. are given below to help you get a more correct analysis. Keep in mind to get only the tools your business requires to avoid wasting resources for functions that are unnecessary.
As of now, the most popular products in our Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
You shouldn’t count on only a wide set of useful tools and scalable pricing packages from a credible Knowledge Management Software. Almost as crucial as key features is a trustworthy customer support. You want to guarantee that when you have any questions about HelpCenter.io or Zoho Desk, or you face some problems, or perhaps you’ll need to request a certain change or functionality beneficial to your business you can count on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. What is more, it’s a big plus if you can benefit from personal training or at the very least an FAQ you can use.
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