What is better Salesforce Knowledge or Astute Knowledge? The best Knowledge Management Software is a program that can deal with your company’s specific requirements. It’s easy to determine which option is best suited for your company if you assess several products before you decide which one is the best.
For example, Salesforce Knowledge and Astute Knowledge are scored at 8.8 and 8.7, respectively, for overall quality and performance. Likewise, Salesforce Knowledge and Astute Knowledge have a user satisfaction rating of 100% and 92%, respectively, which shows the general feedback they get from customers. Even better, talk to an existing customer of the software and ask for their feedback regarding the software in question.
As of now, the most significant products in our Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.
A knowledge management software puts the right answers at your fingertips. Give customers and service staff intelligent and accurate answers without needing to author a knowledge base from scratch.
The apps analyzed on this page are only a small sample of our entire Knowledge Management Software category and you should remember that there might be better solutions out there. If you want to make sure you make the wisest choice for your team we definitely suggest that you try out more solutions first. You may also want to check out our top 10 Knowledge Management Software list to learn which products are in the current year the highest-rated ones and leaders in the market.
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