What is better Astute Knowledge or Zoho Desk? The best Knowledge Management Software is a service that can tackle your company’s specific needs. It’s easy to identify which option works really with your company if you examine numerous products before you decide which one is the best.
For instance, Astute Knowledge and Zoho Desk are scored at 8.7 and 9.0, respectively, for general quality and performance. Likewise, Astute Knowledge and Zoho Desk have a user satisfaction rating of 92% and 100%, respectively, which shows the general feedback they get from customers. Even better, talk to a current user of the software and solicit their feedback about the application in question.
In the event you would like to quickly find the more reliable Knowledge Management Software according to our review team we recommend you check out one of these solutions: Zendesk, ServiceNow Knowledge Management, Zendesk.
Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.
A knowledge management software puts the right answers at your fingertips. Give customers and service staff intelligent and accurate answers without needing to author a knowledge base from scratch.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
When you pick a product that you believe will work best for your company you shouldn’t simply limit yourself to what reviewers have to say about it. Quite frequently individual experience with the service will vary, depending on specific preferences and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each app to give you a reliable overview of how real users of Astute Knowledge and Zoho Desk evaluate their experience with the app. Our algorithm is based on advanced analysis of product appearances on other sites, social networks and blogs, so you are going to obtain a full and reliable overview of what other customers think about each service. In this example Astute Knowledge got a total satisfaction rating at 92% while for Zoho Desk 100% of people say they had an enjoyable experience with it.
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