What is better Astute Knowledge or Zoho Desk? We are here to simplify the process of comparing Knowledge Management Software products for you. For example, on this page you can examine the overall performance of Astute Knowledge (8.7) and compare it with the overall performance of Zoho Desk (9.0). It's also possible to match their overall user satisfaction rating: Astute Knowledge (92%) vs. Zoho Desk (100%).
Furthermore, you can read their features thoroughly to check which product can better address your company’s requirements. In general, any business solution should allow you to immediately check the big picture, all the while allowing you immediate access to the details.
Our experts made sure to prepare reviews of all popular Knowledge Management Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: ServiceNow Knowledge Management, Zendesk, Zendesk.
Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.
A knowledge management software puts the right answers at your fingertips. Give customers and service staff intelligent and accurate answers without needing to author a knowledge base from scratch.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
All the data, facts and opinions that we presented in this table were taken from official vendor pages, promotional content available online, real-life experience from real customers as well as our individual everyday use of each app by a professional reviewer. We pay a lot of attention to thoroughly test every service, therefore we not only analyze it internally, but we also compare our results with views of other users from the B2B community.
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