What is better RichCall or ScreenConnect? To successfully acquire the most efficient and productive Customer Support Software for your business, you have to compare products available on the market. For instance, here you can match RichCall’s overall score of 8.0 against ScreenConnect’s score of 9.0. You can even review their general user satisfaction: RichCall (N/A%) vs. ScreenConnect (96%).
What’s more, you can compare their good and bad points feature by feature, including their offered terms and rates. By comparing products you are sure that you select the right software for your budget. Of course you have to know your particular requirements to realize which solution addresses those needs.
We know that not all businesses have the time to try out a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
RichCall integrates with the following business systems and applications:
Cisco
Genesys
Avaya
NODA
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities. This lets them see exactly what troubles customers for them to provide on-point assistance. And because it is powered by Amazon Cloud, you can expect it to have a 99.99% uptime.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want simply a wide array of features and scalable pricing from a well-known Customer Support Software. Almost as crucial as core features is a top-notch customer support. You want to make sure that if you have any questions about RichCall or ScreenConnect, or you face some problems, or perhaps you’ll need to ask for a certain update or feature useful to your team you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you are able to enjoy personal training or at the very least a knowledge base you can use.
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