What is better RichCall or Zendesk Chat? When scouting for the best Customer Support Software for your firm it is recommended that you evaluate the functions, rates, along with other crucial details regarding the product and vendor. Here, you can check the parallels and disparities between RichCall (overall score at 8.0 and user satisfaction at N/A%) and Zendesk Chat (overall score at 8.5 and user satisfaction at 100%).
You may also check their specific modules, such as features, plans, pricing, terms and conditions, etc. Similarly, analyze the terms thoroughly for information on hidden costs, including, setup cost, separate helpdesk support, upgrade fees, storage fees, and others.
Our experts made sure to prepare reviews of all popular Live Chat Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Vision Helpdesk, Pipedrive.
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
RichCall integrates with the following business systems and applications:
Cisco
Genesys
Avaya
NODA
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities. This lets them see exactly what troubles customers for them to provide on-point assistance. And because it is powered by Amazon Cloud, you can expect it to have a 99.99% uptime.
Almost as essential as useful features and customer support responsiveness are pricing packages offered by RichCall and Zendesk Chat. Although price should not be a deciding aspect it’s definitely an important thing to consider. You should try to find a flexible pricing package that can be matched with your business size and effortlessly scaled up when your company grows. You should be certain you don’t opt for plans that include additional features that you won’t use and always try to contact with the vendor directly because big companies can usually count on discounts. You should also give a chance to a free trial or demo of every service to spend at least some time using it. It’s a helpful experience that doesn’t require you to pay any money and offers a practical overview of what it’s like to work with RichCall and Zendesk Chat.
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