What is better RichCall or Vivantio? We are here to simplify the process of assessing Customer Support Software products for you. In particular, on this page you can examine the overall performance of RichCall (8.0) and contrast it with the overall performance of Vivantio (8.4). It's also possible to match their overall user satisfaction rating: RichCall (N/A%) vs. Vivantio (93%).
Similarly, lexamine their features carefully to determine which product can better deal with your company’s needs. Generally, any business app should allow you to immediately check the big picture, at the same time giving you quick access to the details.
We realize that not all companies have the time to test a wide range of different products, so we created a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
RichCall integrates with the following business systems and applications:
Cisco
Genesys
Avaya
NODA
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities. This lets them see exactly what troubles customers for them to provide on-point assistance. And because it is powered by Amazon Cloud, you can expect it to have a 99.99% uptime.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be sufficient to just compare RichCall and Vivantio with each other. Even though reliable functionalities, pricing and user experience are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards claimed by every service. Frequently a less known service may turn out to be a good choice that was distinguished with SaaS awards such as our Great User Experience Award which proves that despite smaller market popularity it’s a worthy contender to the services that dominate the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
