What is better PlayVox or ScreenConnect? Selecting the most appropriate Customer Support Software for your company is complicated with various features, choices, and terms to consider. But, depending on our review directory will allow you to cut down the selection process by getting all key solutions in a single location.
For example, you can compare PlayVox and ScreenConnect for their features and overall scores, in this case, 8.4 and 9.0, respectively. Furthermore, you can compare which product has better general user satisfaction rating: 91% (PlayVox) and 96% (ScreenConnect) to determine which solution is the better option for your company. Don’t just choose the solution with the lowest price, but the one that offers the best value for your money.
If you want to quickly find the top Customer Support Software according to our review team we suggest you check out one of these solutions: Zendesk, Freshdesk, Freshdesk Omni.
PlayVox integrates with the following business systems and applications:
Salesforce
Zendesk
Five9
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Google, Neustar, Thumbtack, XBOX ONE
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be perfect enough to solve all the requirements of a company. While core functionalities of PlayVox and ScreenConnect are important you should also thoroughly study the integrations offered by each app. In many cases your team will already be using some other B2B software in your company and it’s definitely better to select software that integrate well with each other. If you do that you can guarantee an effortless exchange of information between your teams and services, which can considerably reduce time devoted to migrating between one product and the next.
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