ScreenConnect
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Quality Assurance
- Phone calls, live chat, email and social media support
- Performance analysis
- Training and coaching
- Reward and recognition system
- Team communication
- Surveys
- Analytics
- Eliminates spreadsheets and need for multiple software
- Connectors for better integration and Rest based Open API
- iOS App
Pricing Info
Pricing Info
These are the plans, SMB and enterprise pricing details of PlayVox:
QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee
- QA Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
QA Pro: $35/user/month + $5,000 one-time onboarding fee
- 1 Add-On
- Performance Management
- Quality Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
QA Enterprise: $45/user/month + $7,000 one-time onboarding fee
- SSO/Active Directory
- Logical Firewall
- Multi-site/tenant management
- All Add-Ons
- Performance Management
- Quality Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
Integrations
Integrations
PlayVox integrates with the following business systems and applications:
- Salesforce
- Zendesk
- Five9
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Google, Neustar, Thumbtack, XBOX ONE
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
Company Email
sales@playvox.com
Contact No.
Company's Address
440 N. Wolfe Rd
Sunnyvale, CA 94085
USA
PlayVox Comparisons
Popular PlayVox Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multiple agents
- Remote Support
- No interruptions
- Secure information
- Automated reconnection
- Cross-platform compatibility
- Browser extensions
- Remote access
- Unattended access
- Simplified transfer of files
- Roles & permissions
- Shared toolbox
- Remote meetings
- Customization & branding
- Device monitoring & management
- Integration with ConnectWise Automation
- Enhanced features for Linux and Mac users
- Enhanced security and granular controls
Pricing Info
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
- 1 Session per Tech
- 3 Access Agents
- Remote Support
ONE – $27/month (billed annually)
- All features from the free plan
- 1 Session per Tech
- 10 Access Agents
- Remote Meetings
- Branding and Customization
- File Transfer
- Remote Printing
- Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
- All features from ONE
- Up to 3 Sessions Per Tech
- Unlimited Access Agents
- Mobile Technician Support
- Expanded Chat Options
- Remote Command Line
- Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
- All features from STANDARD
- Up to 10 Sessions Per Tech
- Video Auditing
A free trial is available for all plans.
Integrations
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Company Email
Contact No.
Company's Address
4110 George Rd., Suite 200
Tampa, FL 33634
USA
ScreenConnect Comparisons
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No Customer Support Software will be perfect enough to solve all the requirements of a company. While core functionalities of PlayVox and ScreenConnect are important you should also thoroughly study the integrations offered by each app. In many cases your team will already be using some other B2B software in your company and it’s definitely better to select software that integrate well with each other. If you do that you can guarantee an effortless exchange of information between your teams and services, which can considerably reduce time devoted to migrating between one product and the next.
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