What is better PlayVox or Five9? The best Customer Support Software is a service that can address your company’s specific requirements. It’s easy to find which option is best suited for your business if you review several products before you decide which one is the best.
For instance, PlayVox and Five9 are scored at 8.4 and 8.6, respectively, for general quality and performance. Likewise, PlayVox and Five9 have a user satisfaction rating of 91% and 91%, respectively, which shows the general feedback they get from customers. Moreover, talk to a current customer of the software and ask for their feedback regarding the application in question.
People who don't have much time or would like to get a Customer Support Software suggestion from our experts may want to investigate these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
PlayVox integrates with the following business systems and applications:
Salesforce
Zendesk
Five9
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Google, Neustar, Thumbtack, XBOX ONE
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
You shouldn’t expect just a broad set of functionalities and flexible pricing from a well-known Customer Support Software. Almost as important as main features is a quality customer support. You want to ensure that in a situation where you have any questions about PlayVox or Five9, or you face some problems, or perhaps you’ll need to request a specific update or functionality beneficial to your company you can count on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you are able to profit from personal training or at the very least a knowledge base you can use.
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