What is better PlayVox or Five9? Various organizations demand different types of Customer Support Software. To understand well which service meets your needs, think of reviewing various alternatives feature by feature along with their conditions and pricing. Furthermore, you will get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: PlayVox (8.4) vs. Five9 (8.6) for total quality and usefulness; PlayVox (91%) vs. Five9 (91%) for user satisfaction rating. Analyze their high and weaker points and find out which software is a better choice for your company. A simple, practical tip is to note down the advantages and disadvantages of both solutions next to each other and see which app is better.
As of now, the best solutions in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
PlayVox integrates with the following business systems and applications:
Salesforce
Zendesk
Five9
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Google, Neustar, Thumbtack, XBOX ONE
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Both PlayVox and Five9 were tested by a panel of independent SaaS experts who conducted a detailed examination of all core aspects of each software. Their final score was prepared by means of unique SmartScore algorithm which gives a separate partial score to each element such as: main features, client support, mobile support, security, client satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only factor crucial to a business so we make an effort to pay attention to all sides of a software before calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
