What is better PlayVox or Salesforce Service Cloud? You have so many Customer Support Software options in today’s market that picking the right product can be difficult. On our comparison page, you can easily compare the features, pricing conditions, available plans, and more details of PlayVox and Salesforce Service Cloud.
You can also evaluate their score (8.4 for PlayVox vs. 9.6 for Salesforce Service Cloud) and user satisfaction level (91% for PlayVox vs. 97% for Salesforce Service Cloud). The scores and ratings give you a solid idea how both these software products perform. Additionally, check if the solution can integrate with the company’s current business apps to ensure greater productivity.
People who don't have much time or could use a Customer Support Software advice from our experts may want to investigate these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
PlayVox integrates with the following business systems and applications:
Salesforce
Zendesk
Five9
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Google, Neustar, Thumbtack, XBOX ONE
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Almost as important as useful features and customer support responsiveness are pricing plans offered by PlayVox and Salesforce Service Cloud. While cost should not be a deciding aspect it’s definitely an important thing to think about. You should expect a flexible pricing plan that can be adjusted to your business size and easily scaled up when your company grows. Make sure you don’t opt for plans that include additional features that you won’t find useful and always try to get in touch with the vendor directly because big companies can often benefit from discounts. You should also try out a free trial or demo of every service to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to invest any money and provides you with a solid overview of what it feels like to work with PlayVox and Salesforce Service Cloud.
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