What is better PlayVox or Zendesk? Various businesses need different types of Customer Support Software. To learn which solution suits you, think of comparing various options feature by feature including their conditions and prices. Similarly, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: PlayVox (8.4) vs. Zendesk (9.7) for all round quality and functionality; PlayVox (91%) vs. Zendesk (98%) for user satisfaction rating. Analyze their strong and low points and decide which software is a better option for your company. A simple, practical tactic is to write the pros and cons of both applications next to each other and see which solution is better.
In the event you have to quickly decide on the more reliable Customer Support Software according to our experts we recommend you take a look at one of these products: Freshdesk, Freshdesk Omni, Zendesk.
PlayVox integrates with the following business systems and applications:
Salesforce
Zendesk
Five9
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Google, Neustar, Thumbtack, XBOX ONE
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
No Customer Support Software will be able to cater to all the requirements of a company. Though core functionalities of PlayVox and Zendesk should matter you should also thoroughly analyze the integrations offered by a given solution. Very often you will already be making use of various kinds of B2B software in your company and it’s much wiser to choose products that integrate well with each other. That way you will be able to guarantee a reliable exchange of information between your teams and services, which can significantly reduce time spent on migrating between one app and the other.
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