What is better Parature or ScreenConnect? Examining products to get the best Customer Support Software need not be hard. On our review platform, it is possible to match Parature and ScreenConnect and promptly analyze their unique elements. We allow you to examine their functions, supported devices, customer support, pricing rates, terms, and much more.
You can also compare their overall score (7.2 for Parature vs. 9.0 for ScreenConnect) and overall customer satisfaction level (98% for Parature vs. 96% for ScreenConnect). Take your time and examine your best choices and discover which one is ideal for your company. You should also consider the software vendor’s credibility; can you count on them and will they still be on the market a few years from now?
In case you you want to quickly decide on the best Customer Support Software according to our review team we advise you check out one of these services: Freshdesk Omni, Freshdesk, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please keep in mind that while both Parature and ScreenConnect may have an excellent set of features each software might be aimed at a different company size. If you are analyzing various solutions you should focus on a company type they are meant for. Certain elements may scale up with no problem for large enterprises but if you have a small or mid-sized company it’s usually better to stay away from paying for complex features that you might never actually use.
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