What is better Parature or ScreenConnect? A great way to choose the right Customer Support Software product for your firm is to compare the solutions against each other. Here you can compare Parature and ScreenConnect and see their functions compared thoroughly to help you choose which one is the more effective product.
Also, you can examine their overall ratings, including: overall score (Parature: 7.2 vs. ScreenConnect: 9.0) and user satisfaction (Parature: 98% vs. ScreenConnect: 96%). Browse through their differences and similarities and see which one outperforms the other. Similarly think about your company tomorrow; will your business outgrow the app in the next couple of years?
As of now, the most popular solutions in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be able to cover all the needs of a specific team. Even though key functionalities of Parature and ScreenConnect are obviously a priority you should also thoroughly examine the integrations supported by each product. Quote frequently your team will already be making use of some other B2B software in your company and it’s definitely more beneficial to opt for services that integrate well with one another. With that approach you can ensure a reliable transfer of data between your teams and apps, which can significantly reduce time spent on migrating between one service and the other.
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