What is better Parature or Zendesk? With various functionalities, pricing, terms, and more to evaluate, choosing the right Customer Support Software for your organization is challenging. But making use of our system, it is simple to match the features of Parature and Zendesk together with their general score, respectively as: 7.2 and 9.7 for overall score and 98% and 98% for user satisfaction.
You can also compare them feature by feature and find out which program is a more suitable fit for your business. Don’t forget to ask for a free trial first before getting a plan to experience how the program can help you in real scenarios.
We know that not all businesses have the time to test a large number of different products, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Both Parature and Zendesk were reviewed by a group of reliable SaaS experts who carried out a thorough study of all crucial aspects of each app. Their final rating was calculated by means of unique SmartScore system which gives a separate partial score to each factor like: main features, customer support, mobile support, security, user satisfaction and reviews in other media. We realize useful features are not the only factor crucial to a business so we do our best to pay attention to all sides of a product before calculating its final rating.
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