What is better Parature or Zendesk? We are here to simplify the whole process of assessing Customer Support Software products for you. For example, on this page you can check the overall performance of Parature (7.2) and compare it with the overall performance of Zendesk (9.7). You can also match their overall user satisfaction rating: Parature (98%) vs. Zendesk (98%).
Furthermore, you can read their functions thoroughly to check which product can better address your company’s requirements. In general, any business app must let you to immediately see the big picture, all the while offering you quick access to the details.
As of now, the most significant solutions in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as essential as features and customer support quality are pricing plans given by Parature and Zendesk. While pricing should not be the only factor it’s definitely an important thing to consider. You should look for a flexible pricing package that can be adjusted to your company size and effortlessly scaled up if your company grows. Be sure that you don’t choose packages that include additional tools that you won’t find useful and always try to contact with the vendor directly as big companies can frequently count on more affordable prices. You should also try out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to pay any money and gives you a reliable overview of what it’s like to work with Parature and Zendesk.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
