What is better Parature or ManageEngine ServiceDesk Plus? Finding the suitable Customer Support Software product is as easy as evaluating the strong and low functionalities and terms offered by Parature and ManageEngine ServiceDesk Plus. Here it's also possible to match their general scores: 7.2 for Parature vs. 8.7 for ManageEngine ServiceDesk Plus. Or you can look at their general user satisfaction rating, 98% for Parature vs. 100% for ManageEngine ServiceDesk Plus.
We suggest that you put some effort and analyze their specific functions and figure out which one is the better option for your organization. Moreover. don’t forget to consider your company’s or industry’s special situation, such as, a multilingual app for a global staff or a mobile platform to help you work away from your office.
Our experts made sure to prepare reviews of all popular Customer Support Software solutions offered on the market, but among them these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Both Parature and ManageEngine ServiceDesk Plus were evaluated by a team of reliable SaaS experts who carried out a thorough analysis of all key aspects of every solution. Their final rating was calculated by means of unique SmartScore model which gives an individual partial score to each element including: main features, customer support, mobile support, security, customer satisfaction as well as market presence. We are aware that useful features are not the only thing crucial to a company so we make an effort to pay attention to all sides of a service prior to coming up with its final score.
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