What is better Parature or Kayako? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Parature received 7.2 points, while Kayako earned 9.0 points. Meanwhile, for user satisfaction, Parature scored 98%, while Kayako scored 95%.
Specifics of their unique elements, tools, supported platforms, customer service, plus more are provided below to give you a more versatile comparison. Keep in mind to purchase only the tools your business requires so you don’t waste cash for functions that you won’t be using.
In the event you need to quickly decide on the more reliable Customer Support Software according to our experts we advise you try out one of these services: Zendesk, Freshdesk Omni, Freshdesk.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Please note that while both Parature and Kayako may have an excellent array of features every solution may be aimed at a different company size. If you are comparing features you may want to focus on a business type they are meant for. Some features might scale up well for big enterprises but if you run a small or mid-sized company it’s usually more sensible to refrain paying for advanced functionalities that you may never actually use.
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