What is better Parature or Vivantio? There is a wide range of Customer Support Software products out there right now. The best way to find out which product fits your needs best is to check them side by side. For instance, here you can examine Parature and Vivantio for their overall score (7.2 vs. 8.4, respectively) or their user satisfaction rating (98% vs. 93%, respectively).
Additionally, you can compare their functions and pricing conditions as well as other helpful information below. When matching products make sure you examine their related capabilities and mark their distinctive elements to have a clearer picture of both deals. Likewise, remember to evaluate other issues like security, backup, ease-of-use, and customer support.
We are aware that not all companies have enough time to test a wide range of various services, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as important as features and client support level are pricing options offered by Parature and Vivantio. Even though cost should not be a deciding aspect it’s definitely an important thing to think about. You should count on a flexible pricing package that can be matched with your company size and easily scaled up if your company expands. You should be certain you don’t pick packages that have extra tools that you won’t find useful and always try to contact with the vendor directly because enterprises can usually count on special pricing. You should also try out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to pay any money and offers a practical overview of what it’s like to work with Parature and Vivantio.
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