What is better OTRS or Sinch? We are here to simplify the process of assessing Customer Support Software products for you. In particular, on this page you can look at the overall performance of OTRS (8.4) and contrast it with the overall performance of Sinch (8.6). You may also match their overall user satisfaction rating: OTRS (99%) vs. Sinch (94%).
Furthermore, study their services thoroughly to see which product can better deal with your company’s requirements. In general, any B2B software should allow you to immediately view the big picture, at the same time giving you quick access to the details.
Our experts made sure to review all popular IT Service Software solutions available out there, but among them these three caught our special attention: Zendesk, Freshservice, LiveAgent.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
In case you continue having second thoughts about which solution will perform best for your company it might be a sensible idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular each solution is and how large is its online presence.For instance, if you analyze OTRS LinkedIn profile you’ll see that they are followed by 1609 users. In case of Sinch the volume of followers on their LinkedIn page is 739.
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