What is better Sinch or LiveChat? Comparing Sinch and LiveChat, you can easily see which Customer Support Software product is the more effective alternative. This guarantees that your business can select the most productive and effective program. You can examine the specifics, for example available tools, prices, plans offered by each vendor, offer stipulations, and many more
We also let you evaluate their total scores to know which one looks to be more suitable. Sinch has 8.6 points for overall quality and 94% rating for user satisfaction; while LiveChat has 9.0 points for overall quality and 96% for user satisfaction. You can also find out which vendor is more reliable by sending an email inquiry to the two companies and check which company replies sooner.
Currently, the most popular products in our Business Phone Systems category are: Axon Virtual PBX, Comcast Business VoiceEdge®, RingCentral.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Every time you choose a solution that you think will be an actual asset for your team you shouldn’t simply pay attention to what professionals have to say about it. Quite frequently personal experience with the app may be different, depending on specific goals and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each solution to give you a quick impression of how actual users of Sinch and LiveChat estimate their experience with the solution. Our algorithm is built around detailed analysis of product appearances on other sites, social media and blogs, so you will obtain a comprehensive and reliable landscape of what other customers think about every service. In this case Sinch has a total satisfaction rating at 94% while for LiveChat 96% of users express they had an enjoyable experience with it.
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