Sinch
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- HD quality VoIP calling
- Phone number verification
- Video calling
- SMS solutions
- Number masking
Pricing Info
Pricing Info
Sinch SMB and enterprise pricing for different services across its platform are as follows:
Voice Services
App to App Calling
- 0-2500 minutes/month = Free
- Over 2500 minutes/month = $0.002/minute
App to Phone Calling
- Landline = $0.01/minute
- Mobile = $0.01/minute; with varied outbound mobile rates per network
Phone to Phone Calling
- Inbound = $0.004/minute
- Outbound = $0.01/minute
- Numbers = $0.80/month
SIP Connectivity
- Connection = $0.0025/minute
- More than 250,000 minutes per month = By quote
Verification Services
SMS = $0.0064 /sms
Flash Call = $0.0023 /flash attempt
Voice = $0.01 /min
More than 250,000 verification attempts per month = By quote
Video Pricing
0-2500 minutes/month = Free
More than 2500 minutes/month = $0.003
More than 250,000 minutes/month = By quote
Integrations
Integrations
There is no information available about the specific applications that Sinch integrates with.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tango, Truecaller, Uber, Booking.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted, mobile communications platform that offers Voice, Verification, Video, SMS, and Instant Messaging solutions for app integration.
Company Email
hello@sinch.com
Company's Address
Sinch
600 California St.
San Francisco, CA 94108
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
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Every time you choose a product that you think will be an actual asset for your team you shouldn’t simply limit yourself to what experts have to say about it. Quite frequently personal experience with the app may be different, depending on your own preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for every product to give you a quick overview of how actual users of Sinch and Zendesk Chat estimate their experience with the solution. Our system is based on complex analysis of product appearances on other sites, social media as well as blogs, so you will receive a full and reliable picture of what other people think about each product. In this example Sinch got a total satisfaction rating at 94% while for Zendesk Chat 100% of people express they had an enjoyable experience with it.
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