What is better Nilex Enterprise or ScreenConnect? Selecting the best Customer Support Software for your organization is not that easy with various features, choices, and offers to take note of. But, using our website will allow you to simplify the selection steps by reading all key software in one location.
For instance, you can compare Nilex Enterprise and ScreenConnect for their functions and overall scores, in this case, 8.0 and 9.0, respectively. Likewise, you can check which product has higher general user satisfaction rating: N/A% (Nilex Enterprise) and 96% (ScreenConnect) to determine which one is the better option for your organization. Don’t just pick the software with the lowest price, but the service that offers the most cost-effective value.
Our experts made sure to review all popular IT Service Software products offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshservice, LiveAgent.
Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having second thoughts about which software will be best for your business it might be a sensible idea to check out each service’s social metrics. These metrics are quite often an indicator of how popular a given solution is and how extensive is its online presence. For example Nilex Enterprise Twitter account has currently 0 followers. At the same time ScreenConnect Twitter is followed by 15200 users.
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