What is better Nilex Enterprise or ScreenConnect? It’s easy to our scoring system to give you a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Nilex Enterprise attained 8.0 points, while ScreenConnect received 9.0 points. At the same time, for user satisfaction, Nilex Enterprise scored N/A%, while ScreenConnect scored 96%.
Information regarding their functions, tools, supported platforms, customer service, plus more are given below to help you get a more precise comparison. Remember to get only the tools your business requires so as not to waste money for tools which are redundant.
Our experts made sure to review all popular IT Service Software products offered out there, but among all the ones we reviewed these three caught our special attention: Freshservice, Zendesk, LiveAgent.
Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having doubts about which app will work best for your company it may be a sound idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular a given product is and how big is its online presence. For example Nilex Enterprise Twitter account has currently 0 followers. At the same time ScreenConnect Twitter is followed by 15200 users.
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