What is better Nilex Enterprise or NinjaOne (Formerly NinjaRMM)? If you wish for a reliable Customer Support Software product for your company you must invest time and evaluate different options. It doesn’t have to be difficult, and can be as quick as matching their features in a table like the one below. You will also get a good idea how each product works. For example, on this page you can find Nilex Enterprise’s overall score of 8.0 and compare it against NinjaOne (Formerly NinjaRMM)’s score of 8.6; or Nilex Enterprise’s user satisfaction level at N/A% versus NinjaOne (Formerly NinjaRMM)’s 93% satisfaction score.
The comparison can help you spot the good and bad points of each software, and decide which fits you requirements better. On top of the main features, the application that’s simple to grasp and use is always the better product.
Our experts made sure to prepare reviews of all popular IT Service Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Freshservice, Zendesk.
Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
If you test various Customer Support Software apps you shouldn’t just look at their list of features and provided pricing packages. Pay attention to the fact that the app must be matching your requirements and team so the more flexible their offer the better. Explore what platforms are supported by Nilex Enterprise and NinjaOne (Formerly NinjaRMM) and be certain you will obtain mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, because this may be a critical factor for many firms.
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