Nilex Enterprise
NOAWARDS
YET
Pricing:
Starting from $25.62
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Management
- Case Scheduling
- Social Media Management
- Service Catalog Management
- Asset Management
- Contract Management
- Knowledge Base Management
- Work Log Management
- Calendar & Resource Management
- Invoicing & Billing
- Translation Management
- Self-Service Portal
- Service Level Agreement
- Reports
- Integrations
Pricing Info
Pricing Info
Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.
Nilex Enterprise – request pricing information
- Service Catalog Management
- Order Management
- Invoice Management
- Work Log
Integrations
Integrations
Nilex can integrate with telephone switchboards and the following applications:
- Google Apps
- Microsoft Exchange
- Microsoft Active Directory
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aarhus Tech, DLF Seeds & Science, Herrljunga Kommun
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An intuitive and scalable IT support and management platform that can be customized with no coding.
Company Email
Contact No.
Company's Address
Nilex AB
Östra Sandgatan 12
Helsingborg, 252 27
Sweden
Nilex Enterprise Comparisons
Popular Nilex Enterprise Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- web self-service widgets through mobile, web & social
- customer analytics
- intelligent support agent tools
- real-time FAQs
- intelligent contextual answers in any language
- interactive troubleshooting flows
- easy escalation to agents via email or chat
- widget customization
- proactive engagement with high-value customers
- conversion tracking
- SLA tracking
- custom charts
- customer feedback
- Google Analytics Integration and API for enterprise customers
- support ticket system
- queue management
- Rule Engine that sends auto-responders, assignment to users etc.
- in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Pricing Info
Here are the nanoRep cost details:
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Integrations
- Magento
- Live Person
- Google Analytics
- Sales Force
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Maximize conversion & reduce support load by providing personalized answers for every question.
Company Email
Company's Address
not listed
nanoRep Comparisons
Popular nanoRep Alternatives
No Customer Support Software will be perfect enough to cover all the needs of a business. Even though core features of Nilex Enterprise and nanoRep are important you should also carefully examine the integrations provided by each solution. In many cases your team will already be working with other types of B2B software in your company and it’s always better to select services that integrate well with one another. With that approach you can be certain of a smooth exchange of data between your teams and apps, which can considerably reduce time wasted on migrating between one service and the other.
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