What is better Nilex Enterprise or Vivantio? Finding the best Customer Support Software product is all about cross-checking different solutions and figuring out the top application for your specific needs. Our exclusive system will give you a quick look at the general rating of Nilex Enterprise and Vivantio. For all round quality and performance, Nilex Enterprise scored 8.0, while Vivantio scored 8.4. On the other hand, for user satisfaction, Nilex Enterprise earned N/A%, while Vivantio earned 93%.
Below you can also check their characteristics, terms, plans, etc. to find out which software will be more appropriate for your situation. One critical aspect to assess is whether the app can enable and disable restrictions on different types of users to limit the exposure of any sensitive business data.
Currently, the best products in our IT Service Software category are: Freshservice, LiveAgent, Zendesk.
Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In the event you are still having second thoughts about which service will be best for your company it may be a sensible idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular every app is and how big is its online presence.For instance, if you analyze Nilex Enterprise LinkedIn account you’ll find out that they are followed by 257 people. In case of Vivantio the volume of followers on their LinkedIn page is 1335.
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