What is better ManageEngine Remote Access or Zoho Assist? Finding the appropriate Customer Support Software product is as straightforward as contrasting the strong and low functionalities and terms offered by ManageEngine Remote Access and Zoho Assist. Here you can also match their overall scores: 8.9 for ManageEngine Remote Access vs. 8.5 for Zoho Assist. Or you can check their general user satisfaction rating, 97% for ManageEngine Remote Access vs. 98% for Zoho Assist.
We suggest that you put some effort and study their differences and decide which one is the better alternative for your business. Moreover. keep in mind to take into account your company’s or industry’s unique case, for example, a multilingual software for a global company or a mobile version to help you work in the field.
If you have to quickly locate the optimal Remote Support Software according to our review team we recommend you check out the following solutions: Zendesk, ScreenConnect, Atera.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
You don’t want only a broad array of useful tools and scalable pricing plans from a credible Customer Support Software. Almost as essential as key features is a top-notch customer support. You want to make sure that when you have any questions about ManageEngine Remote Access or Zoho Assist, or you struggle with some problems, or maybe you’ll need to request a specific revision or functionality useful to your business you can rely on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are available. It’s also a big plus if you can enjoy individual training or at least an FAQ you can use.
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