What is better Zoho Assist or Casengo? When looking for the appropriate Customer Support Software for your firm it is recommended that you review the characteristics, costs, as well as other important data about the product and vendor. Here, you are able to see the similarities and discrepancies between Zoho Assist (overall score at 8.5 and user satisfaction at 98%) and Casengo (overall score at 8.0 and user satisfaction at N/A%).
It's also possible to examine their unique details, such as services, plans, costs, terms, etc. What is more, read the terms closely for information on extra charges, such as, setup fees, separate support plan, upgrade fees, storage fees, and other similar charges.
Our team put a lot of effort to review all popular Customer Support Software services offered on the market, but among them these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
If you continue having doubts about which solution will work best in your case it might be a sensible idea to examine each service’s social metrics. Such metrics are usually a sign of how popular every service is and how wide is its online presence. For example, in case of Facebook Zoho Assist has 57.059 likes on their official profile while Casengo profile is liked by 1690 users.
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