What is better Zoho Assist or HappyFox? To make sure you purchase the most helpful and productive Customer Support Software for your enterprise, you have to compare products available on the market. For instance, here it is possible to match Zoho Assist’s overall score of 8.5 against HappyFox’s score of 8.8. You can even evaluate their general user satisfaction: Zoho Assist (98%) vs. HappyFox (94%).
Moreover, you can assess their pros and cons feature by feature, including their offered terms and costs. By comparing products you are sure that you pick the right software for your situation. Of course you must understand your particular requirements to realize which software meets those needs.
We know that not all companies have the time to scrutinize a large number of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.
A few of the popular apps that HappyFox integrates with include:
Salesforce
Google Apps
Facebook
Twitter
Zoho CRM
SurveyMonkey
Twilio
Olark
SnapEngage
Freshbooks Accounting
Batchbook
Highrise
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly. Ideal for small and large businesses, HappyFox offers robust ticket management and various automation tools to improve your helpdesk services.
Both Zoho Assist and HappyFox were evaluated by a panel of reliable B2B experts who conducted a thorough examination of all core elements of each service. Their total score was prepared using our unique SmartScore model that gives an individual partial score to each component including: main functionalities, client support, mobile device support, security, customer satisfaction and reviews in other media. We know useful features are not the only factor crucial to a business so we make an effort to pay attention to all sides of a solution before giving it a final score.
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