What is better Zoho Assist or Kayako? Examining products for the top Customer Support Software doesn't have to be complicated. On our review platform, it is possible to match Zoho Assist and Kayako and quickly evaluate their varying features. We allow you to examine their capabilities, supported devices, customer support, pricing, terms, plus more.
You can also examine their overall score (8.5 for Zoho Assist vs. 9.0 for Kayako) and overall customer satisfaction level (98% for Zoho Assist vs. 95% for Kayako). Take your time and review your leading options and see which one is best for your company. Similarly, you have to assess the software company’s credibility; can you count on them and will they still be on the market in the future?
People who are pressed for time or could use a Customer Support Software advice from our team may want to try out these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Please note that while both Zoho Assist and Kayako may provide an outstanding range of features every service may be aimed at a different company size. If you are studying different apps you may want to focus on a company type they are aimed at. Specific features could scale up effectively for huge enterprises but if you have a small or mid-sized company it’s frequently more sensible to avoid paying for advanced features that you may never actually use.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
