What is better Zoho Assist or Zendesk? Finding the proper Customer Support Software product is as straightforward as contrasting the solid and low features and terms offered by Zoho Assist and Zendesk. Here it's also possible to match their general scores: 8.5 for Zoho Assist vs. 9.7 for Zendesk. Or you can verify their general user satisfaction rating, 98% for Zoho Assist vs. 98% for Zendesk.
We suggest that you put some effort and study their specific functions and determine which one is the better choice for your organization. What’s more keep in mind to consider your company’s or industry’s unique case, for example, a multilingual software for a global company or a mobile app to help you work in the field.
As of now, the most significant services in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
When you choose a solution that you are sure will be an actual asset for your team you shouldn’t simply focus on what experts have to say about it. Very often personal experience with the service may be different, depending on your own goals and requirements. This is why in our reviews we also offer our User Satisfaction Rating for every software to give you an immediate overview of how real users of Zoho Assist and Zendesk rate their contact with the service. Our system is built around advanced analysis of product appearances on other sites, social networks as well as blogs, so you will obtain a comprehensive and reliable overview of what other users think about each product. In this case Zoho Assist has a total satisfaction rating at 98% while for Zendesk 98% of people express they had a positive experience with it.
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