What is better ManageEngine Remote Access or TeamSupport? To successfully find the most efficient and productive Customer Support Software for your company, you have to compare products available on the market. For instance, here it is possible to match ManageEngine Remote Access’s overall score of 8.9 against TeamSupport’s score of 9.1. You may also examine their general user satisfaction: ManageEngine Remote Access (97%) vs. TeamSupport (99%).
Moreover, you can evaluate their pros and cons feature by feature, including their offered terms and prices. By comparing products you are improving your chances to choose the best software for your requirements. It goes without saying you should know your particular requirements to realize which service meets those needs.
At the moment, the most popular services in our Remote Support Software category are: Zendesk, Atera, ScreenConnect.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Every time you compare different Customer Support Software software you shouldn’t only look at their features list and offered pricing plans. Pay attention to the fact that the product should be meeting your standards and team so the more flexible their offer the better. Check which OSes are supported by ManageEngine Remote Access and TeamSupport and be certain you will obtain mobile support for whichever devices you work on in your company. You should also find out which languages and geographies are supported, because this might be a deal breaker for many companies.
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