What is better ManageEngine Remote Access or Zendesk? Today’s firms want the most effective Customer Support Software product to stay competitive. On this page we help you with buying the right solution, by allowing you to assess ManageEngine Remote Access and Zendesk down to the very details of their individual features.
You can even examine our total scoring values, which rate the software all round quality and performance. ManageEngine Remote Access got a 8.9 score, while Zendesk has a score of 9.7. Likewise, it is possible to compare their general user satisfaction rating: 97% (ManageEngine Remote Access) against 98% (Zendesk). Bear in mind to choose the solution that best answers your top issues, not the software with a lot of features.
People who are pressed for time or could use a Remote Support Software advice from our experts might want to investigate these top choices for this year: ScreenConnect, Atera, Zendesk.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, details and opinions that we presented in this analysis were taken from official vendor sites, promotional resources available online, real-life experience from real customers as well as our own everyday use of each product by an expert. We pay a lot of attention to thoroughly examine each service, so we not only test it internally, but we also match our observations with opinions of other members from the B2B community.
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