What is better ManageEngine Remote Access or Zendesk? If you want to have a quick way to decide which Customer Support Software product is better, our unique method gives ManageEngine Remote Access a score of 8.9 and Zendesk a score of 9.7 for total quality and performance. At the same time, ManageEngine Remote Access is rated at 97%, while Zendesk is rated 98% for their user satisfaction level.
You can also compare their product details, including features, tools, options, plans, prices, and many more. Check whether the solution allows you to customize some of its processes to guarantee the app fits your own business procedures.
Our team put a lot of effort to prepare reviews of all popular Remote Support Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: ScreenConnect, Atera, Zendesk.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, information and statistics that we provided in this comparison were collated from official company websites, advertising resources available online, actual experience from real clients as well as our individual direct use of each service by an expert. We put a lot of effort to extensively analyze every solution, therefore we not only study it internally, but we also correlate our results with opinions of other people from the SaaS community.
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