What is better ManageEngine Remote Access or Samanage? If you need an efficient Customer Support Software product for your enterprise you have to take time to compare different options. It doesn’t have to be challenging, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a quick idea how each product functions. As an example, on this page you can see ManageEngine Remote Access’s overall score of 8.9 and compare it against Samanage’s score of 8.9; or ManageEngine Remote Access’s user satisfaction level at 97% versus Samanage’s 98% satisfaction score.
The comparison will allow you to see the pros and cons of each application, and make up your mind on which fits you requirements better. On top of the main features, the solution that is easy to understand and use is always the better product.
In the event you need to quickly decide on the best Remote Support Software according to our review team we advise you try out these products: ScreenConnect, Atera, Zendesk.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
When you test various Customer Support Software solutions you shouldn’t only study their list of features and provided pricing plans. Pay attention to the fact that the service should be adjusted to your requirements and company so the more flexible their offer the better. Check what platforms are supported by ManageEngine Remote Access and Samanage and make sure you will get mobile support for whatever devices you work on in your company. You should also examine which languages and countries are supported, because this might be a critical factor for many firms.
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