What is better ManageEngine Remote Access or NinjaOne (Formerly NinjaRMM)? We are here to simplify the whole process of assessing Customer Support Software products for you. For example, on this page you can examine the overall performance of ManageEngine Remote Access (8.9) and contrast it with the overall performance of NinjaOne (Formerly NinjaRMM) (8.6). You may also match their overall user satisfaction rating: ManageEngine Remote Access (97%) vs. NinjaOne (Formerly NinjaRMM) (93%).
Furthermore, research their features carefully to check which product can better deal with your company’s requirements. In general, any B2B software has to let you to quickly check the big picture, all the while giving you easy access to the details.
Our team put a lot of effort to review all popular Remote Support Software services available on the market, but among them these three caught our special attention: Zendesk, ScreenConnect, Atera.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
You shouldn’t count on just a wide array of useful tools and scalable pricing plans from a reliable Customer Support Software. Almost as crucial as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about ManageEngine Remote Access or NinjaOne (Formerly NinjaRMM), or you struggle with some problems, or perhaps you’ll want to request a certain revision or functionality useful to your business you can rely on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can enjoy personal training or at the very least a knowledge base you can use.
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