What is better Zoho Assist or Live2Support? Today’s firms want the most effective Customer Support Software product to keep on being competitive. On this page we help you with choosing the best product, by allowing you to evaluate Zoho Assist and Live2Support down to the very details of their individual offers.
You may as well check our general scoring values, which rate the software all round quality and performance. Zoho Assist got a 8.5 score, while Live2Support has a score of 8.1. Likewise, you can compare their general user satisfaction rating: 98% (Zoho Assist) against 100% (Live2Support). Keep in mind to select the software that best answers your most crucial needs, not the application with the most robust features.
If you have to quickly find the optimal Customer Support Software according to our experts we advise you check out one of these products: Freshdesk, Zendesk, Freshdesk Omni.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Live2Support supports integrations with the following business systems and applications:
Google Analytics
Salesforce
SugarCRM
GTalk
Joomla
Drupal
WordPress
Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
Almost as important as useful features and user support quality are pricing options made available by Zoho Assist and Live2Support. While price should not be the only element it’s without a doubt an important thing to think about. You should look for a flexible pricing package that can be matched with your business size and easily scaled up every time your team develops. You should be certain you don’t opt for pricing plans that include advanced functionalities that you won’t use and always try to get in touch with the vendor directly as big companies can frequently count on discounts. You should also give a chance to a free trial or demo of every software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to invest any money and offers a reliable overview of what it feels like to work with Zoho Assist and Live2Support.
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