What is better Zoho Assist or LiveHelpNow? If you want a reliable Customer Support Software product for your enterprise you need to take time to evaluate different options. It doesn’t have to be complex, and can be as quick as matching their functionalities in a table like the one below. You will also get a quick idea how each product functions. For example, on this page you can find Zoho Assist’s overall score of 8.5 and compare it against LiveHelpNow’s score of 7.3; or Zoho Assist’s user satisfaction level at 98% versus LiveHelpNow’s N/A% satisfaction score.
The evaluation will allow you to spot the pros and cons of each service, and decide which suits you requirements better. On top of the main features, the application that is easy to understand and use is always the better product.
Right now, the leading products in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
In the event you are still having second thoughts about which service will work best for your business it may be a sound idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular a given product is and how big is its online presence. For instance Zoho Assist Twitter account has currently 26941 followers. At the same time LiveHelpNow Twitter is followed by 1302 people.
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