What is better LiveHelpNow or OneDesk? If you need a reliable Help Desk Software product for your company you should remember to assess different solutions. It doesn’t have to be challenging, and can be as straightforward as matching their functions in a table like the one below. You will also get a good idea how each product performs. As an example, on this page you can find LiveHelpNow’s overall score of 7.3 and compare it against OneDesk’s score of 8.2; or LiveHelpNow’s user satisfaction level at N/A% versus OneDesk’s 99% satisfaction score.
The assessment can help you spot the strengths and weaknesses of each program, and choose which matches your requirements better. On top of the main features, the software that is easy to understand and use is always the better product.
We realize that not all businesses have enough time to try out a large number of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
You don’t want exclusively a wide set of features and adjustable pricing packages from a popular Help Desk Software. Almost as important as core features is a quality customer support. You want to make sure that in a situation where you have any questions about LiveHelpNow or OneDesk, or you face some problems, or perhaps you’ll want to ask for a certain revision or functionality beneficial to your company you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. It’s also a major asset if you are able to enjoy personal training or at the very least an FAQ you can use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
