What is better LiveHelpNow or Zendesk? If you want to have a quick way to decide which Customer Support Software product is better, our exclusive method gives LiveHelpNow a score of 7.3 and Zendesk a score of 9.7 for general quality and performance. In addition, LiveHelpNow is rated at N/A%, while Zendesk is rated 98% for their user satisfaction level.
You can also compare their product details, such as functions, tools, options, plans, prices, and many more. See if the software allows you to customize a few of its processes to make sure it matches your own business workflows.
If you would like to quickly decide on the best Help Desk Software according to our review team we suggest you check out the following products: Freshdesk, Zendesk, Salesforce Service Cloud.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as essential as useful features and client support quality are pricing plans given by LiveHelpNow and Zendesk. Even though pricing should not be the sole element it’s surely a significant thing to consider. You should look for a flexible pricing plan that can be adjusted to your team size and easily scaled up every time your company expands. You should be certain you don’t pick packages that include advanced tools that you won’t find useful and always try to contact with the vendor directly as enterprises can usually count on more affordable prices. You should also try out a free trial or demo of each software to spend at least some time using it. It’s a useful experience that doesn’t ask you to invest any money and gives you a reliable overview of what it feels like to work with LiveHelpNow and Zendesk.
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