What is better LiveHelpNow or Vivantio? If you need an efficient Customer Support Software product for your business you need to make time to compare various alternatives. It doesn’t have to be tricky, and can be as straightforward as matching their features in a table like the one below. You will also get a quick idea how each product works. For instance, on this page you can see LiveHelpNow’s overall score of 7.3 and compare it against Vivantio’s score of 8.4; or LiveHelpNow’s user satisfaction level at N/A% versus Vivantio’s 93% satisfaction score.
The assessment will allow you to see the pros and cons of each program, and decide which one suits you requirements better. Aside from the main features, the application which is simple and intuitive is always the better choice.
Our team put a lot of effort to review all popular Help Desk Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you are still having doubts about which software will work best for your company it may be a sound idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every product is and how big is its online presence. For instance LiveHelpNow Twitter account has currently 1302 followers. At the same time Vivantio Twitter is followed by 70 users.
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