What is better LiveHelpNow or Salesforce Service Cloud? Different organizations require different types of Customer Support Software. To understand well which service meets your requirements, think about assessing various alternatives feature by feature an taking into consideration their conditions and pricing. Furthermore, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: LiveHelpNow (7.3) vs. Salesforce Service Cloud (9.6) for all round quality and efficiency; LiveHelpNow (N/A%) vs. Salesforce Service Cloud (97%) for user satisfaction rating. Examine their strong and weak points and decide which software is a more sensible choice for your company. A simple, practical way is to write the pros and cons of both applications next to each other and see which app has more benefits.
We are aware that not all people have enough time to try out a large number of different products, so we created a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Almost as crucial as functionalities and client support responsiveness are pricing packages offered by LiveHelpNow and Salesforce Service Cloud. Even though pricing should not be the sole element it’s without a doubt an important thing to consider. You should try to find a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up if your team grows. You should be certain you don’t select pricing plans that include additional functionalities that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can often count on more affordable prices. You should also try out a free trial or demo of each solution to spend at least some time using it. It’s a useful experience that doesn’t require you to spend any money and gives you a solid overview of what it feels like to work with LiveHelpNow and Salesforce Service Cloud.
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