What is better OneDesk or ScreenConnect? Choosing the most appropriate Collaboration Software for your organization is difficult with too much functions, choices, and terms to choose from. However, depending on our review platform will make it possible for you to simplify the necessary steps by getting all key apps in a single place.
For example, you can match OneDesk and ScreenConnect for their tools and overall scores, in this case, 8.2 and 9.0, respectively. Furthermore, you can see which software has better general user satisfaction rating: 99% (OneDesk) and 96% (ScreenConnect) to learn which one is the better choice for your business. Don’t just pick the service with the lowest price, but the solution that has the best value for your money.
Right now, the most significant solutions in our Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you continue having doubts about which software will work best in your case it may be a good idea to take a look at each service’s social metrics. Such metrics are usually a sign of how popular a given service is and how extensive is its online presence. For example, in case of Facebook OneDesk has 453 likes on their official profile while ScreenConnect profile is liked by 24487 users.
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