What is better Live2Support or Help Scout? Getting the best Help Desk Software for your organization is difficult with various features, options, and terms to choose from. But, depending on our review directory will help you to simplify the selection process by displaying all crucial products in a single place.
As an illustration, you can contrast Live2Support and Help Scout for their functions and overall scores, in this case, 8.1 and 8.9, respectively. Likewise, you can see which product has better general user satisfaction rating: 100% (Live2Support) and 98% (Help Scout) to learn which product is the better option for your organization. Don’t simply pick the service with the most attractive price, but the one that has the most cost-effective value.
If you need to quickly identify the optimal Help Desk Software according to our review team we suggest you examine one of these solutions: Salesforce Service Cloud, Freshdesk, Zendesk.
Live2Support supports integrations with the following business systems and applications:
Google Analytics
Salesforce
SugarCRM
GTalk
Joomla
Drupal
WordPress
Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
In case you continue having doubts about which service will be best for your company it might be a good idea to examine each service’s social metrics. These metrics are frequently an indicator of how popular every product is and how extensive is its online presence. For example Live2Support Twitter account has currently 484 followers. At the same time Help Scout Twitter is followed by 5335 people.
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