What is better Live2Support or Help Scout? Buying the ideal Help Desk Software for your organization is crucial to boosting your company’s productivity. In our platform, you can easily review different solutions to see which one is the proper software for your requirements. Here you can match Live2Support vs. Help Scout and check their overall scores (8.1 vs. 8.9, respectively) and user satisfaction rating (100% vs. 98%, respectively).
You can also study the details of rates, terms and conditions, plans, functions, tools, and more, and determine which software offers more advantages for your business. In general, choose the software which helps you to scale the features and pricing to complement your business growth or lack of it.
As of now, the most significant services in our Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
Live2Support supports integrations with the following business systems and applications:
Google Analytics
Salesforce
SugarCRM
GTalk
Joomla
Drupal
WordPress
Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
It may not always be sufficient to simply compare Live2Support and Help Scout with one another. Even though reliable features, pricing and customer experience are all crucial and should be considered when making a final choice, you should also check out the recognition and awards claimed by every service. Frequently a less dominant service may turn out to be a great choice that was a winner of many B2B awards such as our Experts’ Choice Award which proves that despite limited market popularity it’s a worthy contender to the solutions that dominate the market.
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