What is better Live2Support or CRMdesk? To ensure that you find the most effective and productive Help Desk Software for your business, you need to compare products available on the market. For example, here you can match Live2Support’s overall score of 8.1 against CRMdesk’s score of 8.0. You can even examine their general user satisfaction: Live2Support (100%) vs. CRMdesk (N/A%).
Moreover, you can review their good and bad points feature by feature, including their contract conditions and rates. By comparing products you are sure that you select the right software for your company. Of course you must understand your specific needs to realize which software meets those needs.
In case you you have to quickly decide on the best Help Desk Software according to our review team we advise you try out these products: Zendesk, Freshdesk, Salesforce Service Cloud.
Live2Support supports integrations with the following business systems and applications:
Google Analytics
Salesforce
SugarCRM
GTalk
Joomla
Drupal
WordPress
Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient help desk software for customer support automation.
You shouldn’t count on just a broad set of functionalities and flexible pricing plans from a credible Help Desk Software. Almost as significant as key features is a trustworthy customer support. You want to make sure that when you have any questions about Live2Support or CRMdesk, or you face some problems, or perhaps you’ll need to request a specific revision or feature beneficial to your business you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you can benefit from individual training or at the very least a knowledge base you can use.
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