What is better ManageEngine Remote Access or Vision Helpdesk? Various firms demand different types of Customer Support Software. To understand well which solution fits your needs, think of evaluating various alternatives feature by feature an taking into consideration their terms and costs. Furthermore, you may get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: ManageEngine Remote Access (8.9) vs. Vision Helpdesk (9.2) for general quality and usefulness; ManageEngine Remote Access (97%) vs. Vision Helpdesk (99%) for user satisfaction rating. Analyze their strong and low points and decide which software is a better option for your company. A simple, practical tactic is to note down the strengths and weaknesses of both solutions side by side and check which solution is better.
We realize that not all people have enough time to examine a large number of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the Remote Support Software category are: Atera, ScreenConnect, Zendesk.
ManageEngine Remote Access Plus has the following enterprise pricing:
On-Premise – Standard Plan – $75/annual
On-Premise – Professional Plan – $95/annual
Cloud – Standard Plan – $100/annual
Cloud – Professional Plan – $150/annual
One time License Fee and/or with Multi-Language Pack Add On’s – By Quote
*All pricing plans are billed annually and allow up to 25 computers and 5 technicians. To extend the computer range and add more technicians, please contact the vendor.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
Every time you research different Customer Support Software apps you shouldn’t only explore their features list and offered pricing plans. Consider that the product should be adjusted to your requirements and business so the more flexible their offer the better. Check which systems are supported by ManageEngine Remote Access and Vision Helpdesk and be certain you will obtain mobile support for whichever devices you use in your company. You should also examine which languages and countries are supported, because this could be a deal breaker for many companies.
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