What is better Vision Helpdesk or NinjaOne (Formerly NinjaRMM)? There are numerous Customer Support Software products available for businesses right now. The best way to find out which app fits your needs best is to compare them side by side. For instance, here you can assess Vision Helpdesk and NinjaOne (Formerly NinjaRMM) for their overall score (9.2 vs. 8.6, respectively) or their user satisfaction rating (99% vs. 93%, respectively).
Additionally, you can review their individual modules and pricing conditions along with other helpful information below. When matching products make sure to check their similar advantages and mark their distinctive elements to get a clearer picture of both deals. What is more keep in mind to assess secondary issues like security, backup, ease-of-use, and helpdesk support.
We realize that not all companies have the time to scrutinize dozens of different services, so we created a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
When you select a software that you think will be an actual asset for your company you shouldn’t just pay attention to what experts have to say about it. Very often personal experience with the app will vary, depending on specific goals and needs. That’s why in our reviews we also offer our User Satisfaction Rating for each product to give you a reliable overview of how actual users of Vision Helpdesk and NinjaOne (Formerly NinjaRMM) estimate their experience with the solution. Our system is based on detailed analysis of product appearances on other websites, social networks and blogs, so you will get a comprehensive and reliable landscape of what other customers think about every app. In this case Vision Helpdesk got a total satisfaction rating at 99% while for NinjaOne (Formerly NinjaRMM) 93% of users claim they had an enjoyable experience with it.
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