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Compare Vision Helpdesk vs RumbleTalk

What is better Vision Helpdesk or RumbleTalk? The best Help Desk Software is a service that can address your company’s specific demands. It’s easy to determine which choice works best for your business if you examine different products before you decide which one is the best.

As an example, Vision Helpdesk and RumbleTalk are scored at 9.2 and 7.1, respectively, for overall quality and performance. Similarly, Vision Helpdesk and RumbleTalk have a user satisfaction rating of 99% and 100%, respectively, which suggests the general satisfaction they get from customers. Better yet, get in touch with a regular customer of the software and solicit their comments about the solution in question.

Our team put a lot of effort to prepare reviews of all popular Help Desk Software products available out there, but among them these three caught our special attention: Freshdesk, Zendesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat design using CSS
  • Chat archive
  • Definition of rolls and moderators
  • Spam filtering
  • Channel security
  • Single message deletion
  • Offline mode
  • Theme gallery
  • Supports PC, mobile and tablets
  • Multilanguage support
  • Facebook and Twitter login

Pricing Info

RumbleTalk offers a 7-day free trial and three packages:

Starter plan: $19/month (save 26% on annual billing)

  • 50 chatters
  • 1 chat
  • Unlimited bandwidth

Basic plan: $39/month (save 36% on annual billing)

  • 150 chatters
  • 3 chats
  • Unlimited bandwidth

Master plan: $67/month (save 27% on annual billing)

  • 250 chatters
  • 8 chats
  • Unlimited bandwidth

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony Music, The Salvation Army, Seattle Pacific University, Georgetown University

Integrations

RumbleTalk supports the following integrations:

  • Wordpress
  • Joomla
  • Wix
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RumbleTalk is an innovative social engagement platform for websites events and offline events.

Company Email

support@rumbletalk.com

Contact No.

Company's Address

RumbleTalk Ltd, Address: Har Hazofim 18/1, Rehovot, Israel

It may not always be enough to just compare Vision Helpdesk and RumbleTalk against one another. While reliable functionalities, cost and user experience are all important and should be included when making a final choice, you should also take a look at the recognition and awards won by every service. Very often a less dominant service may turn out to be an excellent choice that was a winner of many B2B awards such as our Supreme Software Award which reveals that regardless of smaller market presence it’s a significant contender to the services that rule the market.

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