What is better Vision Helpdesk or CRMdesk? If you need a competent Help Desk Software product for your enterprise you need to make time to assess various options. It doesn’t have to be complicated, and can be as quick as matching their traits in a table like the one below. You will also get a good idea how each product functions. As an example, on this page you can check Vision Helpdesk’s overall score of 9.2 and compare it against CRMdesk’s score of 8.0; or Vision Helpdesk’s user satisfaction level at 99% versus CRMdesk’s N/A% satisfaction score.
The assessment will allow you to spot the strengths and weaknesses of each service, and make up your mind on which fits you requirements better. Beyond the rich features, the solution that is easy to understand and use is always the better choice.
Our team put a lot of effort to review all popular Help Desk Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Salesforce Service Cloud, Freshdesk, Zendesk.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient help desk software for customer support automation.
Both Vision Helpdesk and CRMdesk were reviewed by a group of reliable SaaS experts who prepared a full study of all crucial elements of every app. Their ultimate score was calculated by means of unique SmartScore model that provides a separate partial score to each component such as: main functionalities, customer support, mobile support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we realize useful features are not the only aspect essential to a business so we do our best to pay attention to all sides of a product prior to coming up with its final score.
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