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Compare RumbleTalk vs. Kayako

Examining products for the top Help Desk Software doesn't have to be hard. On our review platform, you can easily match RumbleTalk and Kayako and promptly evaluate their unique elements. We allow you to take a look at their features, supported devices, support service, costs, terms, and more. You may also examine their overall score (7.1 for RumbleTalk vs. 8.6 for Kayako) and overall customer satisfaction level (100% for RumbleTalk vs. 95% for Kayako). Devote time to examine your best alternatives and discover which one is right for your company. You should also consider the software vendor’s business viability; can you count on them and will they still be around in a few years time? People who don't have much time or need a Help Desk Software advice from our team might want to investigate these top choices for this year: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.
Comparison

RumbleTalk

VS

Kayako

VS

RumbleTalk screenshot Kayako screenshot
Pricing Page

Total Score

Our Score

7.1 ?

Our Score

9.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

95% ?

Cost

Cost

$19

$9

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Free | Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

RumbleTalk is an innovative social engagement platform for websites events and offline events.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
Easy Links
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Ticket Training
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Clients

Prominent Clients

Sony Music, The Salvation Army, Seattle Pacific University, Georgetown University Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Features

Features

RumbleTalk FEATURES

  • Chat design using CSS
  • Chat archive
  • Definition of rolls and moderators
  • Spam filtering
  • Channel security
  • Single message deletion
  • Offline mode
  • Theme gallery
  • Supports PC, mobile and tablets
  • Multilanguage support
  • Facebook and Twitter login

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Real-time messaging for help center and website
  • Set SLAs to keep on top of customer conversations
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Custom fields to collect all information needed
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Slack integration
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
  • Strong support for ecommerce to increase sales and improve loyalty
  • Intuitively designed Help Center enable customers to help themselves
  • Rich customer and organization profiles
  • Simple webhook integration to push customer data into Kayako
  • Shared inbox enhances collaboration
Available Integrations

Available Integrations

RumbleTalk supports the following integrations:

  • Wordpress
  • Joomla
  • Wix
  • Facebook
  • Twitter
  • 123FormBuilder
  • ActiveCampaign
  • Basecamp
  • BigCommerce
  • Campaign Monitor
  • Chargebee
  • Chargify
  • Constant Contact
  • Customer Thermometer
  • Dropbox
  • Drupal
  • Eventbrite
  • Facebook
  • Flowdock
  • Freshbooks
  • Geckoboard
  • GetResponse
  • GitHub
  • Gmail
  • G Suite
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Help Desk Migration
  • Hootsuite
  • HubSpot CRM
  • Infusionsoft
  • InsightSquared
  • Intercom
  • JIRA Software
  • Joomla
  • LinkedIn
  • MailChimp
  • Marketo
  • Microsoft Dynamics CRM
  • Microsoft Outlook
  • Nicereply.com
  • Nimble
  • Pardot
  • PayPal
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • Quickbooks
  • Recurly
  • Salesforce
  • SalesforceIQ
  • SAML Single Sign-on
  • Shopify
  • Slaask
  • Slack
  • Stripe
  • Sugar CRM
  • SurveyGizmo
  • SurveyMonkey
  • SyncDojo
  • Teamwork Projects
  • Trello
  • Twitter
  • Typeform
  • Webhooks
  • WHMCS
  • WooCommerce
  • WordPress
  • Wufoo
  • Xero
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
  • Zapier
  • Zoho CRM
  • Zuora
Available Languages

Available Languages

English English, German, Hindi, Spanish, French
Cost Details

Cost Details

RumbleTalk offers a 7-day free trial and three packages:

Starter plan: $19/month (save 26% on annual billing)

  • 50 chatters
  • 1 chat
  • Unlimited bandwidth

Basic plan: $39/month (save 36% on annual billing)

  • 150 chatters
  • 3 chats
  • Unlimited bandwidth

Master plan: $67/month (save 27% on annual billing)

  • 250 chatters
  • 8 chats
  • Unlimited bandwidth

Free

  • Up to 3 agents
  • Live chat and email
  • Basic Help Center
  • 600+ integrations with Zapier

Inbox – $9/agent per month

  • All Free features, plus:
  • Email, chat and social
  • Basic Help Center
  • Assignment rules
  • Insights
  • Collision prevention
  • Reply-only macros

Team – $15/agent per month

  • All Inbox Features, plus:
  • Support workflow
  • SLA and business hours
  • Advanced Insights
  • Macros
  • Single sign-on

Growth – $29/agent per month

  • All Team features, plus:
  • Powerful automation
  • Custom views, fields, and forms
  • Custom reporting
  • Multi-brand, multi-language
  • Advanced Help Center customization
  • Organization profiles

Scale – $59/agent per month

  • All Growth features, plus:
  • Advanced workflow customization
  • Internal Help Center
  • Shared organizations
  • Custom security policies
  • Custom roles and permissions
  • Salesforce integration

Enterprise Custom pricing starts at $90/agent

OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Phone No.

Phone No.

+972-502-467-705 1.888.952.9256; 1.415.418.3366 (worldwide)
Pricing Page

Pricing Page

Learn more about RumbleTalk pricing Learn more about Kayako pricing
Company Email

Company Email

support@rumbletalk.com sales@kayako.com
Contact Address

Contact Address

RumbleTalk Ltd, Address: Har Hazofim 18/1, Rehovot, Israel Kayako
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
India
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you are still having doubts about which solution will work best in your case it might be a good idea to examine each service’s social metrics. Such metrics are frequently a way to see how popular a given product is and how wide is its online presence. For instance RumbleTalk Twitter profile has currently 3349 followers. At the same time Kayako Twitter is followed by 6194 people.