What is better RumbleTalk or ScreenConnect? If you want an efficient Help Desk Software product for your business you should take time to assess a wide range of options. It doesn’t have to be tricky, and can be as straightforward as matching their functions in a table like the one below. You will also get a brief idea how each product performs. For instance, on this page you can see RumbleTalk’s overall score of 7.1 and compare it against ScreenConnect’s score of 9.0; or RumbleTalk’s user satisfaction level at N/A% versus ScreenConnect’s 96% satisfaction score.
The contrast will help you find out the good and bad points of each service, and make up your mind on which one matches your requirements better. Aside from the rich features, the software that’s simple to grasp and use is always the better choice.
We did our best to review all popular products offered on the market, but among them these three caught our special attention: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please note that even though both RumbleTalk and ScreenConnect may provide a top quality array of features each service could be created for a different company size. If you are comparing features you should pay attention to a business size they are aimed at. Some elements might scale up well for huge enterprises but if you have a small or mid-sized business it’s often more sensible to avoid paying for advanced features that you might never actually use.
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