What is better LiveOps or ScreenConnect? There are lots of Customer Support Software products in the market these days. The ideal way to find out which service fits your needs best is to examine them side by side. As an example, here you can assess LiveOps and ScreenConnect for their overall score (7.1 vs. 9.0, respectively) or their user satisfaction rating (99% vs. 96%, respectively).
It’s also possible to examine their capabilities and pricing terms as well as other useful details below. When matching products make sure to examine their corresponding capabilities and mark their disparities to obtain a clearer picture of both deals. What is more keep in mind to evaluate non-core features including security, backup, ease-of-use, and customer service.
We realize that not all businesses have enough time to test dozens of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as useful features and user support responsiveness are pricing options given by LiveOps and ScreenConnect. Even though price should not be the sole aspect it’s surely an important thing to think about. You should try to find a flexible pricing package that can be matched with your team size and effortlessly scaled up every time your team grows. Make sure you don’t pick packages that have advanced features that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can usually benefit from special pricing. You should also check out a free trial or demo of each app to spend at least some time using it. It’s a valuable experience that doesn’t ask you to invest any money and provides you with a solid overview of what it’s like to work with LiveOps and ScreenConnect.
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