What is better LiveOps or VIZOR? With various functionalities, pricing, details, and more to check, finding the right Customer Support Software for your business is tricky. Nevertheless by using our system, it is simple to match the characteristics of LiveOps and VIZOR including their general rating, respectively as: 7.1 and 8.0 for overall score and 99% and 98% for user satisfaction.
You can also evaluate them feature by feature check out which software is a more effective fit for your company. Don’t forget to ask for a trial version first before subscribing to experience how the software can help you in practical situations.
We did our best to review all popular Customer Support Software products offered on the market, but among them these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
You don’t want simply a broad range of functionalities and adjustable pricing from a reliable Customer Support Software. Almost as significant as core features is a quality customer support. You want to ensure that in a situation where you have any questions about LiveOps or VIZOR, or you face some problems, or maybe you’ll need to request a certain change or functionality beneficial to your team you can trust in a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. It’s also a major asset if you can enjoy personal training or at the very least an FAQ you can use.
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